2023 FORD F-150

Best Car Buying Experience

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Pleasant Experience - Rockstar Salesman - Who likes going through the process of buying a car?... Spending hours sitting in a dealership cubical feeling like you are wasting the day away while a salesman runs back and forth... That didn't happen at Victory Ford. From the start they were prompt and respectful. Unknowing we were contacting a dealership we had text after hours regarding the 2012 vehicle we were interested in. We promptly received a response from Jude Boliere. He was not able to answer our questions at the time however he followed up with us shortly after 8am the next morning, even noting that he hoped he wasn't waking us. Upon arriving at the dealership for a test drive we were greeted by salesman Scotty Wells whom was friendly, kind, engaging and most importantly attentive to the smaller details that mattered to us. He didn't have the take it or leave it attitude nor did we feel pressured to buy. We appreciated his kindness and attentiveness to detail. The wait time during negotiation and through the paperwork process was much less than our past dealership experiences. Mark Reno in finance was easy going, laid back and explained in detail our options. Scotty offered us a loaner while our vehicle was in the shop having touch ups done. At the time we dropped off our vehicle Scotty was not in the office. Another salesman provided us with a loaner that had been smoked in. After returning to the dealership later that day and being kindly greeted by everyone that passed us in the showroom, Scotty gladly replaced the loaner with a smokeless vehicle. Our vehicle is currently in the shop having touch up's done... I will update our review after picking up our vehicle. So far the experience has been pleasantly painless. The only con experienced is the loaner... if someone could check the loaner prior to handing off the keys would be our only suggestion. Compared to other dealerships, we recommend Victory Ford and their staff. Buying from Victory Ford has been a refreshing experience so far. ...More to come upon picking up our vehicle from the shop. Follow up to my prior post... Scotty Wells and the Victory Ford team fully met our expectations plus some! I am a perfectionist and have high expectations. We picked up our vehicle last night and it looked great! All concerns and task were addressed the first time! There was one small spot in the paint that I questioned and Scotty went and grabbed the body shop specialist to come out and touch it up on the spot. It's not something they missed prior... it was a spot they had already touched on and were happy to retouch on. (It was a small nick in the paint of a used vehicle with a paint color that is hard to match.) It was after 5pm and the body shop was closed however the team was happy to help and very pleasant to work with. They were happy to please. Buying from Victory Ford truly has made the painful experience of buying a vehicle as painless as possible... it was a pleasure doing business with them! Thank you to the entire Victory Ford Team!

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