2023 ACURA TLX TYPE S
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Con-Job
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
In September 2015, we were driving our Acura (with approximately 108,000 miles) from MA to VA when the engine faltered. Through a series of events too complicated to discuss here, we had our vehicle towed from a Honda dealership to the Acura of Bedford Hills, NY dealership. We were pretty certain, based on advice from both an independent repair shop and the Honda dealership, the EGR valve failed. The following day, the Acura of Bedford Hills dealership confirmed this diagnosis. The dealerships repair shop also advised the car, even if the valve was repaired, was unsafe to drive because a front compliance bushing was torn. I was shown a-less-than 3/4 tear in the bushing and told they would not let one of their regular customers leave with the car in that condition. I asked about the severity of this minor tear, the nature of the safety concern, the length of time it would take to repair the car, etc. I made it clear we desired to continue our travel as soon as possible as we were spending considerable money staying in a local hotel, buying meals, renting a car and, more importantly, had to be in VA. If the bushing was not an emergency, we really wanted to be on our way and would have the bushing repaired by our home dealership. The repair advisor was adamant that if not repaired, the bushing it would fail before we reached Virginia.Based on this advice, I authorized the additional repair to the two front bushingsI was advised, if one failed the other would fail shortly. The repair of the bushings doubled the repair time and thus the time before we could continue our travels. We received the vehicle after 5 PM, too late to continue our travels that day to VA. The cost of repairs was over $1,700, nearly $700 of which was to install the bushings.Later, I learned there was no emergency. The tear was minor, it would continue to deteriorate over time, but was not an emergency. The Acura of Bedford Hills advice was a con-job, which cost us not only the repair expense but also the expense of another day in a motel and with a rental car. This experience with the Acura of Bedford Hills was and is distressing. Moreover, when we informed America Honda Corp., Acura division, of our experience, we received a form letter response, which did not even address our concerns. Hence, Acura of Bedford Hill's is not held accountable for deceptive practices. As we shop for a new car, this experience, unfortunately, created a significant negative as we consider replacing our current Acura with a new one.
