2022 TOYOTA Corolla

I took my 2011 toyota tacoma into the dealership for its...

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I took my 2011 toyota tacoma into the dealership for its first oil change that was covered for free under their toyota care. First off, I told them not to leave the door unlocked when unattended since I had a firearm stored in it. Needless to say, they ignored my warning and left the doors open with the keys in the ignition while several people walked nearby. I waited about an hour to receive my truck upon completion of the oil change and maintenance. Upon first inspection, I noticed they had left the keys in the ignition, the windows down, and the driver's door open for anyone to steal the vehicle and firearm. I was highly irate and told them about their security problems and the problems that could have been fatal had the firearm gotten into the wrong hands. The next thing I noticed was the bill. Although there was no charge, it said the technician(s) checked and filled all fluids, rotated my tires and adjusted the tire pressure. I opened the hood and immediately noticed the windshield washer fluid was low and was not filled. I then took out my tire pressure gauge and checked the tire pressure. Inside the left driver's door is a decal that states the correct tire pressure and it was to be 29psi front and rear. I found that all my tires were over-inflated to 35psi. I informed the service manager about these 2 problems and at first he tried to ignore me but then I asked him more sternly. He first told me that all tires would be over-inflated when they left their dealership due to the weather changes at this cold time of the year. I then told him that over-inflation was hard on my tires and that I had expected my tires to be brought to spec...29psi. Then he told me it was no big deal. I then told him that it was my truck, not his, and my tires would be reset to the factory spec...29psi. As I did reset the tire pressure, I told him that his over-inflation could cause problems this time of the year too such as loss of traction, poor cornering, poor tracking, and a harder ride and that by his practice to over-inflate could cause an accident and he would be held accountable for it. He told me I could talk to his manager but I told him that his manager was merely a yes man and nothing would be done about this problem. He then offered to take the truck back inside the dealership and make things right. I then told him that I had lost his trust and now wondered what else they missed or failed to do correctly and would definitely not let him have my truck ever again. He lost a customer and I told him so. I wonder how many others are not aware of their practice to over-inflate tires!

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