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Kevin; knowledgeable, down to earth, and no pressure!
Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
My first time at a Mercedes dealership and my fiance and I are so happy we worked with Kevin. A brand new Mercedes was out of our budget, but we didn't feel like "second class citizens" at all at the dealership. Kevin was very knowledgeable, down to earth, and no pressure! We really felt he went above and beyond in many ways; like the amount of time he spent with us (nearly three hours past closing on a Sunday!!!). He also negotiated a high, and fair price for our trade-in; other dealerships offered us THOUSANDS less. As previously mentioned, he was no pressure; when we were debating between cars (a 10,000 difference in price) you could tell he truly wanted what was best for us, not best for his paycheck. We did end up going with the more expensive car and we couldn't be happier. I should also mention that the perks that come along with buying a car at the MB dealership in Walnut Creek are also very impressive. We can't wait to go back!