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Standard EquipmentExteriorAuto On/Off Projector Beam Halogen Daytime Running Auto High-Beam Headlamps w/Delay-OffBlack Rear Bumper w/Black Rub Strip/Fascia AccentBlack Side Windows TrimBlack Wheel Well TrimBody-Colored Door HandlesBody-Colored Front BumperBody-Colored Power Heated Side Mirrors w/Manual Folding and Turn Signal IndicatorClearcoat PaintCompact Spare Tire Mounted Inside Under CargoDark Chrome GrilleDeep Tinted GlassExpress Open/Close Sliding And Tilting Glass 1st Row Moonroof w/SunshadeFixed Rear Window w/Fixed Interval Wiper and DefrosterFront Fog LampsFully Galvanized Steel PanelsHeadlights-Automatic HighbeamsLED BrakelightsLiftgate Rear Cargo AccessLip SpoilerRoof Rack Rails OnlySteel Spare WheelTailgate/Rear Door Lock Included w/Power Door LocksTires: 215/55R17 94V ASVariable Intermittent WipersWheels: 17 Machine-Finished Alloy -inc: gloss shark gray insertsInterior1 LCD Monitor In The Front1 Seatback Storage Pocket2 12V DC Power Outlets4-Way Passenger Seat -inc: Manual Recline and Fore/Aft Movement6-Way Driver Seat -inc: Manual Recline and Fore/Aft Movement60-40 Folding Bench Front Facing Fold Forward Seatback Rear SeatAdaptiveAir FiltrationAM/FM/HD/Satellite w/Seek-Scan, Clock and Steering Wheel ControlsAnalog AppearanceAudio Theft DeterrentAutomatic Air ConditioningCargo Area Concealed StorageCargo Space LightsCarpet Floor TrimCloth seat trimCruise Control w/Steering Wheel ControlsDay-Night Rearview MirrorDelayed Accessory PowerDriver / Passenger And Rear Door BinsDriver And Passenger Visor Vanity Mirrors w/Driver And Passenger IlluminationDriver Foot RestDriver Information CenterFade-To-Off Interior LightingFront CupholderFront Map LightsFull Carpet Floor Covering -inc: Carpet Front And Rear Floor MatsFull Cloth HeadlinerFull Floor Console w/Covered Storage and 2 12V DC Power OutletsGauges -inc: Speedometer, Odometer, Tachometer, Trip Odometer and Trip ComputerGlove boxHeated Front Bucket Seats -inc: manual height adjustment for driver's seat and adjustable head restraintsHVAC -inc: Underseat DuctsImmobilizerIntegrated Roof AntennaInterior Trim -inc: Leatherette Instrument Panel Insert and Chrome/Metal-Look Interior AccentsManual Adjustable Rear Head RestraintsManual Tilt/Telescoping Steering ColumnOutside Temp GaugePerimeter AlarmPower 1st Row Windows w/Driver 1-Touch Up/DownPower Door Locks w/Autolock FeaturePower Rear WindowsProximity Key For Doors And Push Button StartRadio: AM/FM/HD Audio System (180-Watt) -inc: 6 speakers, 7 display audio w/high-resolution touch-screen and customizable feature settings, Bluetooth HandsFreeLink and streaming audio, Radio Data System (RDS), Speed-Sensitive Volume Compensation (SVC), 1 front 1.0-amp USB audio interface, 1 front 1.5-amp USB smartphone/audio interface, Apple CarPlay integration, Android Auto integration, HondaLink, Pandora compatibility and SMS text message functionRear CupholderRemote Keyless Entry w/Integrated Key Transmitter, Illuminated Entry and Panic ButtonRemote Releases -Inc: Mechanical FuelSeats w/Cloth Back MaterialSiriusXM -inc: SiriusXM requires a subscription after any trial period, If you decide to continue your SiriusXM service at the end of your trial subscription, the plan you choose will automatically renew and bill at then-current rates until you call SiriusXM at 1-866-635-2349 to cancel, See our customer agreement for complete terms at www.siriusxm.com, Fees and programming subject to change, Available in the 48 contiguous United States and D.C, SiriusXM and all related marks and logos are trademarks of SiriusXM Radio IncSliding Front Center ArmrestTrip ComputerUrethane Gear Shifter MaterialMechanical13.2 Gal. Fuel Tank4-Wheel Disc Brakes w/4-Wheel ABS, Front Vented Discs, Brake Assist, Hill Hold Control and Electric Parking Brake5.436 Axle Ratio850# Maximum PayloadElectric Power-Assist Speed-Sensing SteeringFront Anti-RollFront-Wheel DriveGas-Pressurized Shock AbsorbersGVWR: 4,001 lbsSingle Stainless Steel Exhaust w/Chrome Tailpipe FinisherStrut Front Suspension w/Coil SpringsTorsion Beam Rear Suspension w/Coil SpringsSafetyABS And Driveline Traction ControlAirbag Occupancy SensorBack-Up CameraCollision Mitigation Braking System (CMBS) + FCWCollision Mitigation-FrontCurtain 1st And 2nd Row AirbagsDual Stage Driver And Passenger Front AirbagsDual Stage Driver And Passenger Seat-Mounted Side AirbagsHondaLink Emergency SosLane Keeping Assist System (LKAS) w/Road Departure Mitigation (RDM) Lane Departure WarningLane Keeping Assist System (LKAS) w/Road Departure Mitigation (RDM) Lane Keeping AssistLow Tire Pressure WarningOutboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and PretensionersRear Child Safety LocksRight Side CameraSide Impact BeamsVehicle Stability Assist (VSA) Electronic Stability Control (ESC)
Inept Service Department
Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0
App. 3 months ago the PCM in my 2012 Ford F150 died. I have the ESP and this was covered under factory warranty. I contacted for roadside assistance and they towed it to Jones Ford in Shallotte NC. I asked up front if it was going to be awhille, if I could get a loaner or a rental, to which the service writer stated that they didn't have loaner vehicles but if I got a rental, I would have to pay up front but if it was covered under warranty I would get reimbursed. After 7 days, they diagnosed and fixed the problem. The dealership also reprogrammed 2 of my keys with the PCM replacement. I advised the service writer that I had 4 keys that were all programmed prior to the PCM replacement. He told me just to bring the keys in and he would have them reprogrammed. I still have not been reimbursed for the rental charge. I recently had an issue with the 4 wheel drive not working, so against my better judgement, I took it to Jones Ford and told the service writer that if they were going to have it for an extended period of time, I expected some type of vehicle to drive. The service writer assured me that they would check the vehicle right away and if I needed a vehicle due to the length it may be in the shop, they would attempt to accommodate me. I also had my vehicle inspected and asked for an oil change, since I have the oil change plan with Ford. My vehicle was there for 3 days and I called them and the service writer told me that they thought it was a motor and I would have to pay $100 for my ESP, I said that was fine. She said the motor should be in the following morning and that they should have me up and running. I waited the entire next day and called at app,. 4:45 pm with no answer. I called the next day and the service writer said the motor was not the issue and they were not sure what the problem was. She said they were continuing to attempt to locate the problem and had even contacted Ford motor co. and there engineers were not being any help. The following week, on tuesday, I contacted Jones Ford again and the service writer said they were attempting to diagnose the problem and that she would call me back. By thursday, I had called a friend of mine that worked for another Ford dealership and he said, I needed to get my vehicle from Jones Ford and take it to another Ford dealership. I contacted the Jones Ford service writer and told her I was going to pick my vehicle up and take it to another dealership and that I was completely dissatisfied. She stated that she understood. I was at work on Friday and asked my wife to go by the dealership and pay for the vehicle inspection and pick up the keys and we would go by the dealership later that night and get my truck. My wife later told me that the cost $134 and some change. When we went to pick up the truck the battery was dead. Must have sat for awhile? I looked at the service report and the dealership had charged me to reprogram the keys. With all the problems I went to my truck and popped the hood to check to see if the oil had been changed. It had not! I called back on Monday and told the service writer of the lack of oil change and the charge on the keys. She stated they had forgotten to change the oil and she would have to talk to the manager about the key reprogramming fee but she stated that there was a $100 deductible for the ESP, when they changed the motor that didn't fix the problem. I told her this was not acceptable. I ended up having to contact the manager directly and he refunded the $103 for the key reprogramming and he was very apologetic.