Accommodating - attentive
Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0
Went in one day to have a recall matter attended to and mentioned I might be interested in finding out trade value of my car. An appointment was made with Kyle to meet next day. He was very attentive and professional. I did not not intend to buy a car that same day, but ended up doing so, getting a car and price that I am very happy. While there I also relayed a matter that had not been handled entirely satisfactory when I first contacted their service department on the a recall matter. The general manager was very prompt in attending to the matter. I reminded them that several years ago my first experience was not as positive; as I found out later I had been sold a car with tires that actually presented a safety issue. This time around I came out feeling good and pleased with service.