Terrible Sales, Service, Concerige Plus
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0
I bought my car at Friendly Chevrolet on September 6, 2016. As of today, November 22, 2016, 66 days since the purchase of my vehicle, Friendly has had it 35 days and counting, because as of now it is still in the shop. I've had to come to Friendly on multiple occasion for the same ongoing problems and it has been personally dropped off by me on 4 different occasions. A company that prides itself on concerige plus (free oil changes, multi point inspections and free loaner vehicles) seems to be a fraud. Every time I ask for a vehicle there is some reason of why they don't have one. Service dinged my rear bumper and the only thing I can say about my entire experience is that I got a fair price for the car. I will never recommend Friendly and truly hate that I even purchased a vehicle from a poorly ran business. Once I brought all the problems I had to their attention Alex basically stated there isn't nothing we can do and tried to insinuate that it was my fault and that there wasn't anything they could but that was only after they wanted to run my credit and sell me a car for 20000 dollars more than what I actually paid with a 3500 dollar down payment and stated that my car was less than 20000 dollars. My car is brand new with less than 3000 miles. Are you kidding me? Kind sounds like sexism if you ask me. Luckily I know the difference between an RS and SS. I will never refer anyone to Friendly and all 66 days have been horrible. How can one the largest volume stores not believe in customer service. I just don't understand.