2022 ACURA TLX
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Vehicle Details
Option & Equipment
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$800 below J.D. Power Retail! CARFAX 1-Owner, Excellent Condition. Navigation, Heated/Cooled Leather Seats, iPod/MP3 Input, Satellite Radio, Premium Sound System, Turbo Charged, Moonroof, Aluminum Wheels, Back-Up Camera.PRICED TO MOVEThis TLX is priced $800 below J.D. Power Retail.KEY FEATURES INCLUDELeather Seats, Navigation, Moonroof, Heated Driver Seat, Cooled Driver Seat, Back-Up Camera, Turbocharged, Premium Sound System, Satellite Radio, iPod/MP3 Input, Onboard Communications System, Aluminum Wheels, Keyless Start, Dual Zone A/C, Cross-Traffic Alert. Rear Spoiler, MP3 Player, Keyless Entry, Remote Trunk Release, Steering Wheel Controls. Acura w/A-Spec Package with Majestic Black Pearl exterior and Red interior features a 4 Cylinder Engine with 272 HP at 6500 RPM. Non-Smoker vehicleVISIT US TODAYAt Hendrick Acura, you will find a diverse inventory of new automobiles by Acura and used cars by todays top manufacturers. Let our sales staff walk you through the features and benefits of each model so you can decide which is best for you. We can also take you for a test drive, our Acura dealership is just a short drive from Pineville & Harrisburg NC.Pricing analysis performed on 5/11/2024. Horsepower calculations based on trim engine configuration. Please confirm the accuracy of the included equipment by calling us prior to purchase.This Dealership checks the vehicle recall status prior to making any pre-owned vehicle available for sale. Manufacturers and/or NHTSA may announce additional recalls at any time. To inquire about the recall status of this vehicle, visit: https://vinrcl.safercar.gov/vin/
Vehicle Records & Info. Your report VIN19UUB5F57NA002360 includes:
Vehicle specificationsSafety reportEnvironment reportRecalls & DefectsManufacturer infoAlternate listingsBill of sale ServiceState DocumentationAccident historyTitle information60+ Vehicle problemsOdometer readingsTaxi, Lease, Police useStructural DamagesTotal loss & Theft checkJunk & Salvage
Information about Dealer
Stress crack due to defective windshield in Acura ILX 2017
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0
I recently purchased a 2017 ILX from this dealership during the summer. Shopping for a car is a physically draining, monotonous and mind-numbing process at times, but I would like to thank Russ Gard for being among the best car salesmen I've ever met. He was interesting, engaging, patient when I needed a moment to think, and witty when the situation called for some comic relief. Not to mention, he showed us the famous selection of snacks in the lounge. Most salesmen struggle to make this experience pleasant, let alone bearable, but Russ managed to do so. As much as I would have loved for the story to end there (who wouldn't?), Hendrick Acura is not quite off the hook. Of course, selling cars is only half of what a dealership does, more or less. This wouldn't be a complete review if I didn't comment on the nature of the service. More specifically, how management treats you when you really just need a hand -- when it matters. I will now explain why my review is for 1 star and not 4.I discovered a stress crack in my windshield on a very cold day in November. These cracks are not unknown to the vast majority of car owners. They can happen on their own, and it implies that the glass is defective. Luckily for me, my brand new car comes with a warranty that covers defects, and it's a promise that Hendrick Acura must honor. It should have been no more trouble than a visit to the dealership, a chat with a representative, and perhaps a couple of complimentary snacks to fix, right?Unfortunately, the service team didn't see it that way. The service manager, Tony Diorio, failed to carefully inspect the crack in the windshield. Almost instinctively, he reasoned that the crack was not a stress crack, and that something had hit the windshield to cause the crack, pointing to some microscopic, arbitrarily chosen spot in the glass and digging the tip of his ballpoint pen in it to mark the 'impact' almost as if his goal were to outdo us instead of serve our interests. He was rather aggressive in his persistence and his remarks implied distrust in us as customers. Interestingly, two auto glass professionals whom we took the time to visit ourselves provided statements expressing their opinion that it is a stress crack, meanwhile the glass professional that Tony called himself failed to comment on the nature of the crack.Hendrick Acura is comfortable leaving me with the cost of this repair, but this review will stand unedited until they reach out to resolve this issue with me.
