2021 VOLVO XC90

Disaster of a dealer! Stay away!

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Land Rover sold us a 2016 Range Rover Evoque that is plagued with know electronics issues. The first issue we noticed was the park assist not operating properly, it would rarely ever detect a spot and even when it detected a spot it failed miserably when trying to park. If we didn't intervene there were more than a few times the vehicle would've plowed into another parked car. When driving back to Seattle from portland, the vehicle became possessed. Lights started flashing, the alarm started blaring, doors and the rear hatch start locking and unlocking. It was terrifying not only for the driver but also for everyone else on the highway as well. I am sure more than a few people though the car was stolen since it was acting as if it had been.Land Rover acknowledged there is a known issue and said they are working on it. They provided no ETA on the resolution. The rear hatch, there is a foot motion sensor, This should detect your foot when waved underneath and open the rear hatch. This was designed so that if you had your hands full of groceries and what, not the rear hatch would open if a key was detected. It is a great feature. Unfortunately, it doesn't work! Land Rover again acknowledged there is a known issue and said they are working on it. They provided no ETA on the resolution. The rear backup camera fills with condensation and needs to be replaced. We have owned the vehicle less than 3o days and hardware is already failing. My BMW I had prior to a Land Rover needed one service item in 3 years, brake replacement. This vehicle has poor quality and craftsmanship.Sales advised us the vehicle had front and rear heated seats. After taking possession of the vehicle and reviewing the build spec sheet we determined it does not have such. If anything the build sheet is very misleading noting that the LOWER model, the SE has both front and rear but the HSA has only front heated seats. First time in my life where I have seen a LESSER vehicle is equipped with more options than a higher priced model. The vehicle also seems to have issues with speedometer calibration. It's equipped with a start-stop function and when resuming driving from a stop and the engine starts the speedometer takes a few minutes to correct itself. They noted a few miles per hour difference but obviously spent little time debugging such issues. This shows that their service center either doesn't care about the vehicles problems or is incompetent. Lastly, our vehicle has been sitting at Land Rover now for more than a week while they are attempting to isolate the issues we listed. I am responsible for making a monthly lease payment for a paperweight at this time. They have done nothing to either trade us for a different vehicle or attempt to make things right. All we hear from them is "We are trying to isolate the problems, working with Land Rover directly, and will update you soon as we hear something." This is entirely unacceptable.If Land Rover wanted to make things right they would take back this disaster of a vehicle under the Lemon Law and gives us something that works. Unfortunately, they could care less about the consumer and instead prefer to line their pockets with my money since I am stuck paying for a defective vehicle. I can assure you, the States Attorney General and my lawyer will both be hearing from me regarding all of these matters.

View all reviews about this dealer