Outstanding Dealership - Each & Every Dept!!
Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0
Drove 5 hours to have our Outback in for warranty work because we weren't happy w/ the other dealers half the distance from us. Are we ever glad we did!! The extra distance & time was worth every minute of the 10 hour round trip. DuTeau stands miles apart from the others we've dealt with in this area. Although we had negative experiences to relate about their competition, not one of the numerous employees we dealt with had a bad word to say about them. They simply apologized that we weren't happy w/ our past experiences & hoped that they would be able to do better. That, in & of itself speaks volumes to me about their professional integrity. They were so unbelievably attentive, genuinely concerned w/ the inconvenience & negative experience we suffered w/ our last Subaru purchase and went way above & beyond to make our wait there comfortable that we ended up leaving w/ a brand new Outback which wasn't planned at all. I can honestly say that it was due to their forthright & honest manner along w/ their unequivocal consideration of our situation that prompted us to consider trading in our 2014 for a 2017. We certainly didn't go there w/ that idea in mind. The entire staff that we dealt with (from 3 separate dept's) treated us w/ the utmost respect, attentive concern & genuine interest as well as a personal touch which made us feel as if we were very important to them - even 'tho they were extremely busy on the last day of the month & were even short-handed due to a last minute illness in their service dept. They all bent over backwards to make us feel like truly valued customers despite the fact that they stayed 2 hours past closing time to wrap up our sale...including having the car washed as well! Even the finance specialist, Matt Lehnert, was outstandingly personable...never rushing us but taking the time to joke around & make sure we knew we were valued even 'tho we kept him 2 hours late when his visiting father was waiting. Our sales consultant, Dan Belling, was so helpful w/ understanding all the new options of the Outback & explained so many of them in great detail - again despite the fact that he was with us until 10:00PM & never *once* made us feel rushed. His unparalleled service didn't stop after all the papers were signed, he even helped us transfer everything from the old Outback to the new one, as well as several follow-up phone calls just to make sure everything was good w/ the new car, to see if we had any questions or concerns & to thank us again for our business. Also to assure us that if we had any questions at all in the future not to hesitate to contact him. A couple of items that we accidentally left in the car we traded in were returned to us the very next day in the mail & Dan even sent us a picture of the items so that we wouldn't worry that they were missing. This level of salesmanship not only rarely exists today but I personally have never experienced it...and considering the reason we began buying Subarus was due to an outstanding dealership in AZ I really never thought we find one that equaled it. DuTeau has *far and away* surpassed it. I (obviously) can't say enough about this phenomenal, extraordinary, unparalleled dealer!! If you are new car shopping, you *won't* be disappointed w/ a Subaru & you most definitely won't be disappointed w/ DuTeau. You simply cannot go wrong w/ that combination!