Maintenance & Purchase
Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
I brought my 2014 Altima in for its routine maintenance, and was met with the usual prompt and courteous service that I always experience at the Clear Lake Nissan dealership. They were very busy however, so it was going to be a bit of a wait before my car would be ready. While I was waiting, Sabre asked if he could share with me the trade-in deals that Clear Lake Nissan was offering. I was potentially interested in a trade, but did not think it would be feasible with how much I still owed on my previous loan. Sabre went above and beyond to get me into my choice of car at a price that I could afford. This was also the best experience I have had working with a finance manager to complete the deal. I appreciate the fact that Rey took all the time that was needed to explain the options to me, and he never tried to rush me into anything. The only recommendation that I would make is that this dealership needs to be better organized when it comes to locating their stock. On the plus side however, the service rep was very helpful and patient with me while waiting to see if I would be paying for the maintenance I went in for, or trading the car in for a new one.