-THE BEST OF BUCKS MONT 2011 - The Intelligencer
WE WANT YOUR TRADE! TOP DOLLAR PAID!Price may include Nissan Rebates instead of special finance Rates. We know that your time is valuable that's why we have taken a different approach to shopping for a vehicle online.Pricing for retail purchase.
DO NOT USE Faulkner Nissan DEALERSHIP in Jenkintown Pa.
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0
Have been going to this dealership since 2009. Our whole family has purchased or leased Nissan's from them. We love Nissan but will now look for a different company for our cars. Unfortunately service over the past few years has really become non -existant. From horrible computer systems, waiting for hours before someone updates you while waiting, to service reps who act like you are a hassle if you ask questions. Today I went in for an appointment that I had made via phone. When I made the app. with Chris I told him I needed oil changed and the key system checked because the key light was on and the car didn't always start properly. When i checked in today, I repeated the issues. The rep then said it's probably,the battery. I advised her it wasnt. She then asked if I had both keys with me. I didnt. Her response was well we can't work on key problem today. I advised her no ne told me to bring both keys. Her response was so inappropriate. There is NO CUSTOMER SERVICE CONCEPT THERE. I was the problem because I complained about being required to come again.Bad as all that is, the worst incident was when I brought my car in 8/2016 because there was clearly something seriously wrong with the transmission. Even though the computer testing showed there was something wrong they refused to fix my warranted transmission be cause they could not duplicate the sympToms I stated existed. A week later the transmission died on a N.Y highway and my family narrowly escape a serious crash. The car was towed to the Port Chester, N.Y Nissan who advised the transmission had died! The service and kindness received from the Port Chester Nissan was amazing!