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[!@@Additional Info@@!]Audio:6 SpeakersAM/FM radio: SiriusXMAM/FM radio:Radio data systemRadio: AM/FM 8.0in Smartphone Link Display AudioAxle Ratio:6.026 Axle RatioClimate Control:Air ConditioningClimate Control:Automatic temperature controlClimate Control:Rear window defrosterConvenience:Power steeringConvenience:Power windowsConvenience:Remote keyless entryConvenience:Steering wheel mounted audio controlsCruise Control:Speed controlDriving Assist:Brake assistDriving Assist:Electronic Stability ControlHandling:Four wheel independent suspensionHandling:Speed-sensing steeringHandling:Traction controlHeadlights:Auto High-beam HeadlightsHeadlights:Delay-off headlightsHeadlights:Front fog lightsHeadlights:Fully automatic headlightsMisc. Exterior:Bumpers: body-colorMisc. Exterior:Heated door mirrorsMisc. Exterior:Power door mirrorsMisc. Exterior:SpoilerMisc. Exterior:Turn signal indicator mirrorsMisc. Interior:Android Auto and Apple CarPlayMisc. Interior:Auto-dimming Rear-View mirrorMisc. Interior:Driver door binMisc. Interior:Driver vanity mirrorMisc. Interior:Front reading lightsMisc. Interior:Illuminated entryMisc. Interior:Leather Shift KnobMisc. Interior:Outside temperature displayMisc. Interior:Passenger vanity mirrorMisc. Interior:Rear seat center armrestMisc. Interior:TachometerMisc. Interior:Telescoping steering wheelMisc. Interior:Tilt steering wheelMisc. Interior:Trip computerParking Assist:Exterior Parking Camera RearSafety:4-Wheel Disc BrakesSafety:ABS brakesSafety:Dual front impact airbagsSafety:Dual front side impact airbagsSafety:Front anti-roll barSafety:Knee airbagSafety:Low tire pressure warningSafety:Occupant sensing airbagSafety:Overhead airbagSafety:Rear anti-roll barSeats:Fabric Seat TrimSeats:Front Bucket SeatsSeats:Front Center ArmrestSeats:Heated Front Bucket SeatsSeats:Heated front seatsSeats:Split folding rear seatSecurity:Panic alarmSecurity:Security systemStorage:Passenger door binUncategorized:Front beverage holdersWheels:Alloy wheelsWheels: 18in Two-Tone AlloyWipers:Rain sensing wipersRear window wiper
Good service advisor, but not so good service tech.
Customer Service: 5.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 3.0
Jennifer provided very good customer service, but my experience was somewhat disappointing. I was charged for a tire rotation which I requested, but the service tech did not rotate them. I knew the tires weren't rotated because I could see the plug from a recent flat repair. Obviously, I was frustrated! Jennifer and Matt (service manager) were very apologetic; they quickly worked our tire rotation the next day, and they offered a complimentary synth oil change. They seem to be sincere, good personnel. I'm not yet endorsing this dealer, but thanks to those two, I'm willing to give Chapman another try.