SAVE
[!@@Additional Info@@!]Audio:6 SpeakersAudio:AM/FM radioAudio:Bose 10-Speaker Premium Audio Sound SystemAudio:Radio data systemRadio: AM/FM/HD Audio SystemAxle Ratio:4.624 Axle RatioClimate Control:Air ConditioningClimate Control:Automatic temperature controlClimate Control:Front dual zone A/CClimate Control:Rear window defrosterConvenience:Power driver seatConvenience:Power steeringConvenience:Power windowsConvenience:Remote keyless entryConvenience:Steering wheel mounted audio controlsCruise Control:Speed controlDoors:Power Rear LiftgateDriving Assist:Brake assistDriving Assist:Electronic Stability ControlHandling:Four wheel independent suspensionHandling:Speed-sensing steeringHandling:Traction controlHeadlights:Auto High-beam HeadlightsHeadlights:Delay-off headlightsHeadlights:Fully automatic headlightsMisc. Exterior:Bumpers: body-colorMisc. Exterior:Power door mirrorsMisc. Exterior:Soul Red Crystal Metallic PaintMisc. Exterior:SpoilerMisc. Exterior:Turn signal indicator mirrorsMisc. Interior:AppLink/Apple CarPlay and Android AutoMisc. Interior:Auto Dimming Rearview Mirror w/HomeLinkMisc. Interior:Driver door binMisc. Interior:Driver vanity mirrorMisc. Interior:Front reading lightsMisc. Interior:Heated Front Bucket Seats w/MemoryMisc. Interior:Illuminated entryMisc. Interior:Leather Shift KnobMisc. Interior:Outside temperature displayMisc. Interior:Overhead consoleMisc. Interior:Passenger vanity mirrorMisc. Interior:Rear reading lightsMisc. Interior:Rear seat center armrestMisc. Interior:TachometerMisc. Interior:Telescoping steering wheelMisc. Interior:Tilt steering wheelMisc. Interior:Trip computerPackage:Touring Preferred SV PackageParking Assist:Exterior Parking Camera RearSafety:4-Wheel Disc BrakesSafety:ABS brakesSafety:Dual front impact airbagsSafety:Dual front side impact airbagsEmergency communication system: MAZDA CONNECTEmergency communication system:Front anti-roll barEmergency communication system:Low tire pressure warningEmergency communication system:Occupant sensing airbagEmergency communication system:Overhead airbagEmergency communication system:Rear anti-roll barSeats:Front Bucket SeatsSeats:Front Center ArmrestSeats:Heated Front Bucket SeatsSeats:Heated front seatsSeats:Leather Seat TrimSeats:Leatherette Seat TrimSeats:Split folding rear seatSecurity:Panic alarmStorage:Passenger door binStorage:Roof Rack Side RailsSun/Moon Roof:Power Sliding-Glass Moonroof w/Interior SunshadeUncategorized:Front beverage holdersWheels:Alloy wheelsWheels: 17in x 7J Aluminum AlloyWipers:Rain sensing wipersRear window wiper
Good service advisor, but not so good service tech.
Customer Service: 5.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 3.0
Jennifer provided very good customer service, but my experience was somewhat disappointing. I was charged for a tire rotation which I requested, but the service tech did not rotate them. I knew the tires weren't rotated because I could see the plug from a recent flat repair. Obviously, I was frustrated! Jennifer and Matt (service manager) were very apologetic; they quickly worked our tire rotation the next day, and they offered a complimentary synth oil change. They seem to be sincere, good personnel. I'm not yet endorsing this dealer, but thanks to those two, I'm willing to give Chapman another try.