2021 MAZDA CX-5
SAVE
PRICE ALERT
above average
Miles below average
Vehicle Details
Option & Equipment
Notes
2021 Mazda CX-5 Certified. Clean CARFAX. CARFAX One-Owner. MAZDA CERTIFED LOCAL TRADE CLEAN CARFAX REPORT ALL WHEEL DRIVE CX-5 Grand Touring 4D Sport Utility SKYACTIVA 2.5L 4-Cylinder DOHC 16V 6-Speed Automatic AWD Machine Gray Metallic Black Leather. 24/30 City/Highway MPGThank you for visiting Scott Cars.
Vehicle Records & Info. Your report VINJM3KFBDM5M0377422 includes:
Vehicle specificationsSafety reportEnvironment reportRecalls & DefectsManufacturer infoAlternate listingsBill of sale ServiceState DocumentationAccident historyTitle information60+ Vehicle problemsOdometer readingsTaxi, Lease, Police useStructural DamagesTotal loss & Theft checkJunk & Salvage
Information about Dealer
Fiasco
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
I live in NJ but began hunting for the car of our choice across the border in PA. I found a really good deal on Scott Mazda's website for a new CX-5. I immediately called and began speaking with Michael in Sales. I gave him the VIN listed on the webpage advertising the 2016 Grand Touring CX-5 which was listed at $29,900. Within 15 minutes we had a deal over the phone which enticed myself and my wife to make the trip from NJ to PA. The deal almost fell through because they said they could only honor the deal if I financed through them which I wouldn't do. After 5 minutes they called and said cash it is and off we went. Arrived at the dealer an hour later and begin paperwork. We agreed on a trade in price and shook hands and said the deal was locked. They were honoring the $27500 price plus the trade in costs on top of that. The sales rep Michael pulls around the car and we see a Touring model which is noticeable by the tire size and rims. By the way on the webpage the grand touring model advertised has many pictures along with the VIN. This was not the same vehicle. We go inside and are told we'll have to rework the numbers? I asked if this was the VIN listed on the website and we were told it couldn't be found so they went with another VIN. This was never communicated. Mike then said I requested a Touring over the phone. I pulled up the webpage and showed him exactly what is listed on the Scott's website and what VIN I gave him. He then said that car isn't even at this location and it's being shipped to another dealership. Yet it's on their site with pictures from one of the Scott parking lots. Now comes the sales manager and he apologized for the confusion but says they cannot sell this car because it's not on their lot but they also couldn't afford to take that much of a loss. They they insisted on finding a clone of that car but id have to finance through them with a 4% interest rate. See where this is going? They said I could pay it off in 3 months with the cash I intended to pay outright with that day. I said call the general manager or owner and tell them what you're offering me after a deal was made. Tell them I want to pay cash for the price offered and agreed to over the phone but also here in their salesmans office. Then a Director of Sales walks over. Tall man with glasses and a shirt and tie. He starts out very aggressive so I'm immediately grabbing my bag to leave. His tone and his volume was anything short of professional. He told me he will not take this financial hit and that it was a mistake but either we finance the car or there's no deal. I first expressed my disgust with his handling of the situation and explained to him the deal stands or we walk. He said if we financed through him he would cut us a check to cover the interest to cover the first 3 months. So it would now be on us to pay off the loan in 3 months as if we paid in cash that day. We'd be locked in at a rate higher than what our excellent credit would qualify us for but just to suffice their mistake. He then said it was miscommunication on both sides. I showed him the webpage where I read the VIN off to them and they were clearly embarrassed. One other man claiming to be director of finance said "oh that car is on our used lot, that's not even on our lot". Earlier we were told the VIN wasn't found. Them told it was shipped to another dealer. Now it's a used car with 6 miles but on the used lot. We asked how 6 miles which was also listed on the webpage make that a used car? The director of sales then said that no matter what we do he would be called an xxxxxxx by us after leaving and we'd forever have a bad taste in our mouths. I looked at my wife in amazement. Exhausted and on edge I said I'd do the deal if they'd cover the interest. They then brought over a breakdown of the costs and it showed a new sale price of 29,000 minus the trade in to bring to 27500. I told them to adjust to what we agreed over the phone. 27500 was on the table before they knew we had a trade in. The same director of sales came back over with a piece of paper with scribbled notes showing the math around around this new deal. I looked him in the eyes and said you didnt include the trade in to arrive at the sale price. At that point I realized we were dealing with untruthful upper management. I grabbed my things and my wife's hand and walked out. I've never experienced such unprofessionalism. We bought a new CX-5 later that evening from Wayne Mazda.
