Excellent experience, and fast!
Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
On August 8 I went to Grogan's since they had a 2016 Ram 1500 Big Horn that I was interested in. Prior to going to the dealership I was contacted by Rami Odeh in the sales department. Rami was tremendous for a lot reasons. First, he was very prompt in replying to me whether it was by phone or text. He sent me pictures of the truck and even had it detailed just for me to take it for a test drive. After a couple of days of just exchanging information including finding out a pay out amount on my Jeep I set up a time to go and meet Rami.I really didn't think I'd walk out that day trading in my Jeep and leasing the Ram truck, but it happened. It all happened in about 3 hours!! Yes, it's true you can go to a dealership and walk out in a very short amount of time in a brand new vehicle.Rami and the Sales Manager, Omar Rummuny, were a pleasure to work with. There was no high pressure, no tricks or deception, no need to go back and forth and seek approval from some invisible person. It was ALL very straight forward, start to finish. We agreed on trade in price on Jeep and everything else went as smooth as possible.Bre S. in the finance office was also very helpful. She explained everything and made the final paper transaction as simple as possible.I drove about 40 miles to this dealership. I was very pleased with the overall experience. Definitely see Rami and the fine folks at Grogan for an easy-going buying experience.