2021 JEEP Wrangler

Gratitude

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Bought a Nissan today at Blue Knob. Had to junk (took a loss) on an 8 yr. old Hyundai (well maintained by us in the short time we owned - only 70,000 miles). Long saga short, Cochran lied about this car's damaged, rusting frame and Hyundai customer service is the worst. Three expert opinions later, we were told the car was a liability.So, it was GRATIFYING to shop at Blue Knob again! Foolish we didn't go there in the first place. But, this trip offered the opportunity to share our experience and discourage them from purchasing Hyundai products. A lesson for Hyundai and Cochran -- unsatisfied customers will talk about their unsatisfactory experiences and that only hurts you. Now as for BLUE KNOB, this is our third purchase and we learned a lesson--BUY ONLY AT Blue Knob! From Pittsburgh it will take an entire day but worth the hike. We spent several hours window shopping and test driving about 8 different vehicles -- all on our own. No pressure or sales gimmicks. Financing has always been a relatively quick and efficient procedure but when its busy, allow for patience and time. It also helps to do a finance app on line before arrival. You shop there with the understanding there is no haggling. Blue Knob sells cars below KBB. Their sticker price is what it is. Some pricing seems better than others but there is option and plenty of choices. My only criticisms: If you call ahead and ask them to hold a particular vehicle until you arrive, they will do that. Once there, you can have one set of keys/vehicle for each test drive. If you are stuck on your decision, they won't hold any vehicle in reserve. Sales volume is high and cars go quickly. The unwillingness to hold what may be the customer's final contender could mean that you lose that vehicle to another customer. We drive from Pittsburgh so they could be holding a vehicle for us for several hours until we arrive as opposed to holding one vehicle while we are there and our decision would take less time. We know another couple had an interest in the car we ended up buying so we made our decision in the nick of time! Another criticism is that the sales person you are assigned is responsible for the dealer plate you are provided. Apparently there is an inside joke with sales staff where they take the license plates for ransom. Once we made our decision we parked the Nissan in lot. We left the license plate on it since we were done shopping. That plate went missing from the car. Our salesperson questioned if it could have fallen off or if we forget and left on another vehicle. The questions were not asked in an accusatory way but we are conscientious and worried we faulted. After our salesperson walked away, they came back saying it was recovered. That is when we learned about their inside joke of holding plates for ransoms (i.e. buying each other lunch). It's nice knowing the employees share a good rapport and can joke and gist with each other but admittedly it made us feel like we did something innocently wrong. As for the car buying experience and longevity of vehicle reliability and care, Blue Knob can't be beat. It was mid-month and they had already sold about 640 vehicles. I think that number speaks volumes for customer satisfaction! We have always been satisfied and will never shop at a local dealership again.

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