2021 HONDA CR-V

I live over 100 miles from this dealer. Found a 2010 GMC...

Customer Service: 3.0 Friendliness: 4.0 Overall Experience: 1.0

I live over 100 miles from this dealer. Found a 2010 GMC Sierra I was interested in. Asked for negotiating room in their price. Was told they wouldn't budge and price was firm and fair. Two weeks later they lowered the price $2100+ so they just wanted to "wait out" their high price for another buyer hoping to move it at top dollar. Despite numerous attempts to negotiate they would not until they reduced their price. Once reduced, against what I wanted to do because I felt they were not the best to deal with at this point telling me they couldn't move on price but then they did, I inquired on the GMC again and told them I would be interested in looking at it. I gave them my trade in info (less than a year old F-150 so no blemishes, not accidents, no scratches, no room to tell me my trade was in bad shape) and they told me it would be worth $34-$36K. I had offers for my trade by six dealers (local and far away) for $35k and one dealer offering $36k. I specifically told them if they aren't with those other dealers on price for my trade I wasn't interested in coming all the way out there. They told me there was no problem with that. I also asked several questions about their used GMC, one including if it was ever smoked in. I was told no. I drove all the way out there and the first thing I discovered was that the truck was smoked in. They obviously lied about this to get me out there. They made some story about not knowing it was smoked in and the previous owner of the truck owned some local hotel and as far as they knew, he wasn't a smoker. They knew it had been smoked in as they even had to drive the truck from their Chrysler lot to their Chevrolet lot. Upon meeting with the manager, Jason Thacker, I was told that the value of my truck to them was $33k. I was very angry as now I drove well over 100 miles to see this GMC and was lied to about the smoke in their vehicle and felt lured into coming there when I was promised that they would be right there with those other six dealers in my vehicle's value of $35k, then threw out that. I thought they were trying to put one over on me in one last time with price hoping to make more off of me but he last minute told me they could maybe do $33,500 but that was it for my trade. Obviously this is $1500 less than six other dealers and $2500 less than another dealer just 100 miles West of them in their same state. I expressed my disappointment in their dealership and let them know they basically lured me out to see this vehicle by lying to me twice and the manager had nothing to say except that my trade for some reason wasn't worth anymore than what they quoted (keeping in mind it is less than one year old with 10k miles, no problems or bad history....not like they "found" some damage or it was several years old and upon seeing it they felt it wasn't in the kind of shape they thought it would be). I left without purchasing the vehicle. It was a large waste of my time.Overall if this dealership treated me this way, others would be treated poorly also. They were very friendly but that's important while trying to lure you in. I do not recommend this dealership to anybody as this is obviously a poor and extremely unethical way of conducting business.

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