GREAT EXPERIENCE ALWAYS
Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0
I drive all the way to the Franklin dealership from Nashville because there's no one else I trust with my car! Customer service is always top notch and I can always trust that the work done on my car is a job well done. I really appreciate that the team working there is great to not only get me in and out as efficiently as possible, but they also are great to explain to me what is going on with my car-- why I am having the issue I have and how they fix it. Houston has helped me out the last two times I have been in and is pretty much my hero. I am a college student far from home and when I came in because my breaks were squealing, Houston walked me through the condition of my break pads and the importance of having them replaced (they were really low). I also needed some regular maintenance which the mechanics found and then helped me understand the importance of. It's so nice to have a team with people like Houston who are there to help me as I learn about taking care of my vehicle. Everything is always taken care of professionally, efficiently, and with kindness!