Miscommunication made right for a truly grateful customer!!!
Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
I walked into the Dealership to inquire about leasing a Volkswagon Jetta. The sales person a lovely lady by the name of Mildred Savage, sat down and asked what were my "must haves"? I expressed the only "must have" for me was a sunroof. When the vehicle was delivered I was surprised and disappointed, it had no sunroof. Well, unfortunately I would have to upgrade in Jetta models in order to get my much desired sunroof. Which of course translates into an upgrade in price. Of course an upgrade infers more money. And, I failed to mention, I had a very strict budget. Well needless to say, I am pleased with Ms. Savage and the Dealership. Based on the unfortunate and unintended miscommunication, the Dealership gave me the higher end Jetta at the original price of the Jetta that had no sunroof. The customer service was superb. I would not only recommend this Dealership to others, but I am sure to be a repeat customer.
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