"relaxed car purchase"
Pricing: 4.0 Overall Experience: 5.0
We haven't purchased a new vehicle in eleven years. Partly because our Toyota RAV4 has been great but partly because I used to hate the car buying dance we used to go through. The offer and counter offers and the tension that lasted through the whole process. This time was different. We were met by Cherif Abbes who proved to be friendly,knowledgable, and most important low key. He asked us what we wanted and then proceeded to show us several vehicles in the right price range and style. We finally opted for a 2016 Highlander and took it for a test ride. There was never any pressure to buy and we both felt very relaxed. We had researched the price we could expect to pay and were relieved when the dealership offered us the car at a reasonable price. I did recieve a discount for being a veteran. We then met with Galina Fedorova who handled all the financing for us. She and my wife hit it off and shared a few laughs while the paperwork was being done. She also explained the different warranty offer available but again with no sales pressure. Our business was wrapped up quickly and efficiently and we met the manager Steve who helped locate the car we wanted with all the options at a different Toyota lot. All the people we met were friendly and knew their business. For a hassle free car experience I would definitely recommend Toyot 101 in Redwood City. Steve Langridge