Bait and switch
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
I went to the used dealership to see if it were possible to refinance my current altima. When I found out it was not we started talking about downgrading. As the car I am in is my fathers I said I could LOOK at a few cars. The sales man, Trey was a pushy bully and made me feel like I was in a hostage situation by taking my keys under the ruse of 'taking a look' at my current car and insisting I test drive a few cars. I told the sales people I did not appreciate him and instead worked with someone else to look at a car with some of the features I wanted. After much haggling we got the price down to around 14,000 and the payments down to 349. HOWEVER (and at this point I had been there FIVE hours because it took them nearly two to 'run my credit') we got to finance and began signing papers. The gentleman threw paperwork at us like it was going out of style and in our haste at that point just to go home and have dinner we did not realize they had raised the base price of the car OVER 3,000 dollars (not even counting sales price). I went back to confront them the next day because I had pictute evidence of the base price we had agreed upon (which I signed so he could run my credit) and they told me, in no uncertian terms, that they did not care that we got ripped off, had no idea whose fault it was and would do nothing about it and threatened to 'cash out the contract' because the bank financing it had backed out. We had no other option but to swollow the three grand and finance the car through another bank as they would not void the contract deapite admitting that they had jacked the price up though they 'were not sure why'. I will never, ever step foot in that establishment again and I hope that the crooked people who work there remember every person whom they rip off (because I now know of about two others they did the same to) and the thought of it haunts them enough to keep them up at night and I hope they know they took complete advantage of a struggling single mother solely because they saw an opportunity to do so because when I came in I was desperate and worried and stressed and instead of helping and guilding me to make a better, more informed decision they bullied and bait and switched me at the end. I implore everyone thinking of going to this dealership to stop and rethink their life decisions immediatly ESPECIALLY if you, like me, are struggling and in a not so great place with whatever car buying situation you are in because instead of being sympathetic and understanding they will sink their salesman fangs into you and not let go until, apparently, you have bled out 3,000 or more dollars you don't have and did not want you to spend. Not everyone is educated in car buying and I admit I was one of those people walking in the door. However now I know exactly how shady it can be and all the things you must be vigilant about and do your research. So in final I beseech you once again PLEASE do not consider these people to buy your car. More than likely you, like me, will regrett the decision to walk in their door for the next 7 or more years depending on the terms of your loan. Have a lovely day.