Recent Arrival! Dual Front & Rear Auto Air Conditioner, Front & Rear Heated Seats, Intuitive Parking Assist, LED Front Fog & Driving Lamp, Navigation Package, NuLuxe Seat Trim, Premium Package, Safety Connect, Ventilated Front Seats, Wheels: 18" x 7.5J Dark Gray Metallic Alum Alloy, Windshield De-Icer, Windshield Wiper Control w/Rain Sensor. L/Certified Details: * Vehicle History * Warranty Deductible: $0 * 161 Point Inspection * Roadside Assistance * CERTIFIED WARRANTY: Unlimited-mileage warranty up to 6 years. Balance of new car warranty (4 Year/50K Miles) plus 2 Year/Unlimited-mileage L/Certified warranty. SERVICE MAINTENANCE: Complimentary Maintenance Plan covering the first four basic factory-scheduled maintenance services for 2 years or 20,000 miles At Bobby Rahal Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. Awards: * JD Power Initial Quality Study (IQS), Vehicle Dependability Study * JD Power Vehicle Dependability Study * JD Power Initial Quality Study (IQS)[!@@Additional Info@@!]Navigation Package,Premium Package,9 Speakers,AM/FM radio: SiriusXM,CD player,Radio data system,Radio: AM/FM Lexus Multimedia System,Air Conditioning,Automatic temperature control,Dual Front & Rear Auto Air Conditioner,Front dual zone A/C,Rear window defroster,Memory seat,Power driver seat,Power steering,Power windows,Remote keyless entry,Steering wheel memory,Steering wheel mounted audio controls,Speed-sensing steering,Traction control,4-Wheel Disc Brakes,ABS brakes,Anti-whiplash front head restraints,Dual front impact airbags,Dual front side impact airbags,Emergency communication system,Front anti-roll bar,Front wheel independent suspension,Knee airbag,Low tire pressure warning,Occupant sensing airbag,Overhead airbag,Rear anti-roll bar,Rear side impact airbag,Power moonroof,Brake assist,Electronic Stability Control,Exterior Parking Camera Rear,Intuitive Parking Assist,Auto High-beam Headlights,Delay-off headlights,Fully automatic headlights,Panic alarm,Security system,Speed control,Bodyside moldings,Bumpers: body-color,Heated door mirrors,Illuminated running boards,LED Front Fog & Driving Lamp,Power door mirrors,Roof rack: rails only,Spoiler,Turn signal indicator mirrors,Auto tilt-away steering wheel,Auto-dimming Rear-View mirror,Compass,Driver door bin,Driver vanity mirror,Front reading lights,Garage door transmitter: HomeLink,Illuminated entry,Leather Shift Knob,Leather steering wheel,Outside temperature display,Overhead console,Passenger seat mounted armrest,Passenger vanity mirror,Rear reading lights,Rear seat center armrest,Safety Connect,Tachometer,Telescoping steering wheel,Tilt steering wheel,Trip computer,3rd row seats: split-bench,Driver's Seat Mounted Armrest,Front & Rear Heated Seats,Front Bucket Seats,NuLuxe Seat Trim,Power passenger seat,Split folding rear seat,Synthetic Leather NuLuxe Seat Trim,Ventilated Front Seats,Passenger door bin,Alloy wheels,Wheels: 18" x 7.5J 6-Spoke Aluminum Alloy,Wheels: 18" x 7.5J Dark Gray Metallic Alum Alloy,Windshield Wiper Control w/Rain Sensor,Rear window wiper,Variably intermittent wipers,Windshield De-Icer,3.909 Axle Ratio
Where did Customer Sevice Go?
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 4.0 Overall Experience: 1.0
After more than 14 years as a loyal customer and 5 different purchases I am leaving Lexus based on their service department. Where did the customer service go within Rahal's service department. In the past working with Erica and Kate things were amazing. They were on my holiday card / gift basket list. They are no longer customer facing reps. Progressively over the last few of years it has declined significantly.Recently I had a new tire blowout going >70+mph on the turnpike. After several back and forth discussions they only agreed to pay 50% claiming a nail caused the blowout. I'm hard pressed to understand how if it was a nail why didn't I get any low tire pressure notice at some point before the blowout happened? If it was a nail, then why pay anything at all? Shortly after that, while having my car inspected and explained that there was a shimming that started just after the tire incident. They called and said it's part of the normal wear and tear and while the rotors were in good shape the could grind them, but they didn't recommend it. Every attempt to call the service department to discuss options to look at the car since the vibrating was getting worse when breaking or turning, was met with automated voicemail options. Reaching a person these days is difficult. They called back to explain the next booking date is more than 3 weeks out. Today I took the car to a certified technician who explained the tires were not in balance and the new tire was worse than the other three. He went on to explain the rotors are in bad shape and need replaced. I've know this technician for more than 16 years. He worked on both of my sons cars and even helped my oldest decide to buy the new Lexus RCF. I am just glad he now lives in San Diego and is having a wonderful service experience. While I haven't decided which brand I will buy, I can tell you it will not be another Lexus nor will it be from a Rahal dealership.