Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0
A deal is only as good as the people who construct it, and the integrity of the people at this dealership is a serious problem. I will not buy from people I can not trust. I visited your dealership this evening to purchase an Accord Sport in cash from Greg Foster. I have been speaking with Greg via email and text messages about purchasing this vehicle for a couple of months. In addition, I specifically communicated with Greg a few hours before I came to the dealership to go over pricing, taxes, and inventory. When I arrived he immediately try to sell me on a used vehicle that we hadn't even discussed. When I said no, I'm here for the car that we discussed, he brought over the vehicle and begin to discuss that it had accessories that were added to the vehicle. I informed him that I'm not interested in the accessories can they be taken off. He replied, that he would need to ask his manger - Robert Welch, but that he would ask him in ten minutes because he was taking a smoke break. After a few minutes, Robert came and begin to vehemently yell in my face about how he wouldn't be able to take off the accessories and how it's has to be part of the price. I asked was there another vehicle without the accessories; I was told no. When I saw that I was going to be forced into purchasing something I didn't want or need, I left. As I was walking away, he then said we could go inside and negotiate, I got in my car and left the dealership. About twenty minutes later, I received a text from Greg saying that we could now do the original deal without the accessories because he had spoken with the GSM. Really! What incentive would I have to go and waste my time again, when I was treated so disrespectfully the first time? Is this how Honda of Corona does business? If Honda of Corona worked as hard on its honesty, respect, and transparency with its customers as it does with up-selling them, I'm sure people would consider the accessories because they would have at least felt respected and cared for. Hopefully, in the future, Honda of Corona will do a better job caring for their customers; however, today, Honda of Corona is one of the reasons people avoid buying cars directly from car dealerships. Honda of Corona where is your integrity?
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