New Honda CR-V EX for sale with 0 miles for $30,280 at South Hills Honda
VIN 5J6RW2H53LL043505 may have been recalled. Check full report for more information
STRUCTURE:FRAME AND MEMBERS
Honda (American Honda Motor Co.) is recalling certain 2019-2020 CR-V vehicles. The rear subframe bolts were improperly manufactured and may loosen, allowing the rear subframe to separate.
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0
We bought a new CR-V along with roof racks and when they installed them they chipped our roof along with damaging the roof racks and rails. They did not inform us and we noticed when washing the vehicle. It took multiple trips to the dealer to have it corrected and they had our car for 23 days to fix. I would highly recommend against using this dealer for any type of service work. We are highly disappointed and do not plan on stepping foot inside this dealership ever again.Update: I sent a letter to Honda's Corporate Customer Service to express my displeasure as we have been a Honda family. A Customer Service rep reached out to the dealer and myself. They offered to refund some of my money for the poor work if I took down this post. I told the Honda rep that it was curious that Corporate Honda would be in the middle of offering in effect hush money and that I wouldn't take it down but would amend my post to include that they took a step to correct a wrong and he told me their offer was their offer, no exceptions and that Corporate Honda really had nothing to do with this since it was a dealer failure. I wonder how many posts have been taken down due to a small settlement. I remain surprised at the poor level of service I have now received from this Honda dealer and the Honda company.
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