Priscilla Prates and Brandon Honda Stand Out
Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0
I have owned two Honda Ridgelines driven for a total of 280,000 miles. With the return of the Ridgeline in 2017 I knew that I was ready to upgrade. Unfortunately, the Ridgeline with the trim and options I wanted is in high demand and difficult to find. I visited my normal Honda dealership (not Brandon Honda) to test drive a Ridgeline last month although not the exact trim desired. I was willing to make a deal that day even if they had to order the vehicle, provided the pricing was right. That dealer (not Brandon Honda) knowing that the truck I wanted was hard to find, demanded a premium for the vehicle and low-balled my trade. They didn't care that I have been a 12 year customer who performs all of my maintenance at their dealership.Enter Brandon Honda and Priscilla. After failing with my normal dealer I emailed several other Honda Dealerships in the area. I told them what I wanted and gave them specifics on my trade. Several responded right away including Priscilla. Nobody had the truck I was looking for but a few quoted me anyway and their pricing was more in line with what I expected. Everyone was within a few dollars of each other but two important things set Brandon Honda and Priscilla apart from the rest. First was their determination to locate and trade with another dealership to get the exact truck I wanted. Second, were the warranties they include with their new vehicle purchases including a lifetime warranty and 7-year paint protection.Through email, text and phone Priscilla and I were able to negotiate a deal and Brandon Honda went all the way to Jacksonville to find my truck. The process of closing the deal at the dealership was quick and painless. I had come with a good interest rate from my bank but Bo was able to get a lower rate for me. I WILL RETURN TO BRANDON HONDA TO DO BUSINESS WITH PRISCILLA AGAIN IN THE FUTURE! Thanks Priscilla. I love my truck!
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