VIN 1FTER4EHXLLA42471 may have been recalled. Check full report for more information
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver.
last minute fix!
Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
We were on our way out of town and just had the spark plugs replaced at another dealer. The engine light came on so we pulled into Ford of Upland. We were greeted in the check in area by the service manager, Mark who offered us coffee and donuts. A couple of minutes later we were checked in by service advisor, Eric. We signed for a $95 check out fee and the vehicle went into the shop. About 15 minutes later Eric came to us and said that we needed a coil, that if we just paid the part, he would comp the checkout as it was an easy fix. They washed it for us, I only paid for the part, and we were back on the road within the hour. What a great experience!!! Thank you Mark and Eric, and thank you Ford of Upland!!!Vickie Gardner