VIN 1FTEW1EP9LFB23829 may have been recalled. Check full report for more information
SEATS:FRONT ASSEMBLY:RECLINER | SEATS:MID/REAR ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0
My Experience with Kendall Fords service department is as good as it gets. I had a 2012 Ford F250 powerstroke that had an engine failure. I was completely panicked as this is probably a $10k-$12k repair. Tammy was my service advisor and did a fantastic job of calming me down and walking me through what I was going to need for the warranty process. They had my truck for 5 weeks and I heard from her at least once a week with updates and how things were going. She sent me photos of the work that was being done and was totally awesome to work with through the entire process. I got the truck back with a bill for $0.00 and they even returned a snap on screwdriver that had gotten wedged down in a void a year prior. I don't know what they pay her but she deserves more. Thank you!