To be more confident in your used car purchase and get more information about the auto, including its accident history, insurance records, odometer readings history and other important details, we recommend you get a vehicle history report for the car prior to buying it.
Villa Ford has the worst customer service ever!!!!
Customer Service: 1.0 Buying Process: 3.0
We purchased our Ford Explorer 2016 at the end of March from Villa Ford. The purchase process was uneventful, love the new car, however when loading the car this July my daughter noticed that the cargo door was missing a small cover. No problem just take to the dealer, explain it had never been installed, right? Not so easy, first told to replace it we needed broken or missing part. Well it was missing so no part to return. Then we were told it would be ordered and we would have to pay for it. I'm sorry but when you pay $35,000 for a car and you can't install a $28 missing part because it is not covered by warranty, that to me is penny wise and pound foolish! You forget to install a part at the factory, you miss it at the dealership and it becomes the customers problem? Admittedly it is in a spot that is not easy to see( I had the car 3 months before my daughter noticed), but an apology and a replacement part would have been the right thing to do, this is not hard people. It is called customer service!