TIBBFX - Front & Rear Heated Seats,Heated Front Seats W/Armrests & Steering Wheel,Convenience Package -Inc: 4-Zone Automatic Climate Control Wifi Hotspot Complimentary 3-Month Or 3Gb Trial Siriusxm Satellite Radio W/1 Year All Access Enhanced Usb & Bluetooth Wireless Charging,Zcv,4Ha,4Hb
Awful awful awful
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
This place shouldn't be in business. They are knowingly deceiving and I would never go there again.There are reviews for this place on other sites that warns people that their used cars aren't real so I was really hesitant and careful when I saw a car advertised that I was interested in.Over the course of a week, I sent them 3 emails, texted and called multiple times to different people (Mico Silver, Kevin Wu, Lisa Gonzalez) to make sure the used car we saw advertised online was actually going to be there. I even texted twice on the day we drove 1.5 hours in traffic to make sure the car was still there. They all assured me that it was, with one email even going so far as to say that they've been in the business for over 50 years and they maintain the highest customer ratings.We arrived on time for our appointment with Mico and proceeded to wait 20mins for him to show up. He never did show up so we were assisted by someone else. They couldn't find the car I was interested in, which was still advertised but it wasn't actually listed in their inventory. Someone else then said the car I was interested in "must have sold that morning", even though I'd been in touch with them twice earlier that day to check the car was still there. I questioned their integrity and asked how they could run a business like this and they shrugged!As if that wasn't bad enough, they then tried to sell me a car that was $3,500 more, which had more mileage, was older and were missing some of the additional features of the listed car.I'm certain the listed car never existed in the first place. What a waste of time. Now it's been weeks later, the car I was interested in is still advertised on multiple sites, including their own website. Don't be a fool like I was and get duped by these people. Save your time and go to a reputable and trustworthy dealer. This dealer should be investigated for consumer fraud.
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