2013 BMW Engine Seizure with no reason or explanation
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
On September 26th, our 2013 BMW X3 with 74,000 mile stalled in the middle of a busy highway. There was no indication on the drivers display as to why the car stalled. No check engine light, service required or low oil pressure. It simply stalled with no warning. The vehicle was towed to Sewickley BMW, where we purchased the vehicle new, A few days later we were told that the engine had seized and we need to purchase a new engine at a cost of $17,000! After the shock wore off, I asked how this could have happened. The vehicle had oil and had been maintained by the dealership since we bought it. I asked the service manager Christian Falanga if they could at least open up the engine to investigate the cause of the seizure. He flatly refused and told me that if they open the engine I would need to pay at $110/hour (approximately 10 hours). His attitude was unbelievable. He referred me to BMW North America Customer Relations and after getting bounced back and forth for three weeks, they reduced the cost of the engine to $8800. But they still cannot give me a reason as to why the engine seized. If this failure was my fault (no oil or I ignored some service warning) it is only fair that I pay. But I believe this is 100% related to some defect in the engine. In this case, the dealership and BMW should stand behind their product and pay 100%. My wife and I have now gone one month without our car and Sewickley BMW still refuses to at even check the engine for the causes of the failure. I will never own a BMW again and certainly do not recommend this dealership. Their customer service is horrid and they do not stand behind their product.