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VIN 4S4BSATC4K3230863 may have been recalled. Check full report for more information
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Rude and dishonest
Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0
Called and originally spoke to Darren about a 2016 Outback. He spoke to sales manager named Issacs who said it wasn't ready. Darren assured me he would call me two days later to let me know status and take a payment of $500 to hold the vehicle. He did not call so I made a call to the dealership and spoke with Bethany who also spoke to Mr Issacs and stated he said it would not be ready for two weeks. Again she swore to call me as soon as it was able to be sold and promised it would not be sold without me having the opportunity to hold it. I once again called the dealership 4 days later to check the status of the car and was abruptly told it was sold. I asked to speak to Mr Issacs to inquire what happened to cause them not to fulfill their twice made promise and ask why he misled me and two sales reps. He arrogantly cut me off and said " It sold! what the xxxx you want me to do about it?" I called to speak to someone at Huffman Headquarters and finally got someone who stated they would seek answers and call me back the necxt day. No surprise, they didn't call. Rude Liars all the way around! PATHETIC!!!!!!!!!
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