VIN 3N1AB7APXKY315273 may have been recalled. Check full report for more information
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Nissan North America, Inc. (Nissan) is recalling certain 2016-2019 Nissan Sentra vehicles. The brake light switch may become contaminated, preventing the circuit from closing and the brake lights from illuminating.
From decent to awful
Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0
My husband and I bought 2 cars from key 3 years ago. Great salesman, decent service... That was a few years ago. We don't want to knock the service guys... But the customer service is in the tank.Firstly it's difficult to get through on a phone call. So leave a message right? We left at least 3, been hung up on and sent through the automated line numerous times. No one returned our calls. I had to call the manager in the sales building to make a service appointment!Finally get in for an 8am oil change and tire rotation since we had a coupon from the valuepack. We decided to drop it off since it can take up to an hour there in the morning. Well 3.5 hours later I had to call to see if it was done! The woman (who wasn't even aware of what was happening in service) I spoke with said they were just finishing (3 hour oil change). I was pretty irate at this point so I sent my husband in to pay. He came out pissed too. The service man behind the counter said they couldn't take the coupon that we have used a great number of times because there was a requirement for 'dextrose' (Chevys). A great number of oils now come with this already so it shouldn't be any different. They charged us full price $67 for an oil change and tire rotation!We are done with Key Auto. We won't be referring any friends there any longer.
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