Not a good experience
Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0
They won't tell you upfront how much they will charge you for a diagnostic fee and they will make you sign a paper (you have to be careful here) where you accept to decline to have an upfront written estimate if the repair costs are under a certain amount of money (the number that they put here is going to be the cost of a regular maintenance service that you want them to do in your car PLUS the amount they want to charge you for concept of diagnostic fee). If you make the mistake of not asking how much they will charge you for diagnostic fee, or if you ingenuously believe is going to be free AND you end up declining the repair they recommend based on what they found in the diagnostic, well, be prepare to pay top dollar for a diagnostic fee. I paid 100 dollars just for diagnostic fee. And, honestly, I might have paid it happily if they had told me in advance how much they were going to charge me for diagnostic fee. Business transparency, it's all I ask. Don't try to fool your customer into signing a paper to decline to have an upfront estimate of all the repairs if the total cost is below a certain number. And that number at the end of the day, suspiciously turns out to be exactly the amount of money you will be charged, so you never got the estimate and since the job is done now you have to pay. You, as a business could believe you won, but you didn't because you lost what could have become a loyal customer.
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