Consistently poor service
Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 2.0
Unfortunately this dealer has provided consistently poor service with sub-par communication for years. I have had more than one vehicle serviced here over the span of 3 years and the service has always been pretty bad. The only reason I have returned is because they are the closest dealer )the next dealer being nearly 40 mins from my home.)This has spanned different service management staff and service writers. Quality of work has been poor (damaged parts, grease on interior of vehicle, and absurd turn around times for very simple work). It's quite obvious that they are understaffed with service technicians and service writers (only 1 service writer every bring in my vehicle, regardless of time of day.) Time to drop off and pickup a vehicle is off the charts slow (30+ minutes almost every time). Service staff is friendly (no issue there) but seem to be overwhelmed every time I visit) Communication is also been consistently poor. Calls into the service dept are almost put on very long holds. Promises of return phone calls sometimes don't happen at all.. even with several follow up calls to try and get in touch. (once again.. seems to be due to lack of staff)Picking up your vehicle is always glacially slow. I even call ahead to make sure my "paper work" is closed out/finalized before arrival and it rarely is.. causing even more delay.I plan on traveling the extra distance to the Tustin dealership next time around.