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Very poor and rude customer service
Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
I feel from the first phone call with Bryan Hymas (in the service department) I was treated rudely and with disregard. When I told him the wires and plugs were covered by an internal recall memo; he blatantly stated there is no internal memo for that! Makes you feel like your being called a liar. I told him I would find it print it and bring it in.-----By the second phone call Bryan admitted there was an internal bulletin but it did not apply to our situation because of carbon buildup.---- the recall also covered PLUGS so??? (MEMO 10250 for reference)When we told Bryan that this issue was addressed with a different dealership and should not have gone defective within 5,000 miles he told us that what we're saying was like comparing getting a bad hamburger at one McDonalds and trying to return it to another. Our response is CHEVROLET Chevrolet?---------I spoke with Mr. Morgan who I was told is the Asst. Manager of John Watson Chevrolet I explained the above distasteful rude treatment by Bryan. The response, I felt like Mr. Watson was condoning that behavior as he never apologized or better yet had Bryan apologize. He seemed to be not phased of Bryan's behavior like it was a normal occurrence and we were just another invoice.------------The real issue is that the plugs and wires should have been fixed with non defective parts the first time. Because they were not this caused the EGR valve to go bad and ended up costing us $700+. Which to us is a lot of mone and groceries.. Mr. Morgan said they would refund us 10% or the equivalent about $63 was refunded of of $735.We plan on opening a claim and writing in a letter to GM. ------------This experience has left a very bad taste in my mouth and makes me feel like I never want o own another Chevrolet, one quick google search will bring up hundreds of pages of customer complaints with the Equinox. I feel like the heartbeat of America has turned into the heartache of America! So disappointed in this dealership!!!! Also as a courtesy even Jiffy lube will fill your tires with air if the inflate light is on, this service department simply ignored it.
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