Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
I was dreading buying a new car. I liked my old car but our family had outgrown it. I did not really know what kind of car I wanted. Todd was extremely nice and no pressure whatsoever; he was new but I think that helped put me at ease that he wasn't trying to simply get me into a car. He took the time to ask me questions about what I was looking for AND he listened to my answers. That doesn't always happen, especially as a woman on a used car lot. The car I came in to see was not the one I ended up purchasing. Todd and another individual (manager? asst. manager?) recommended a car that had the features/amenities I was looking for, the ride and size I wanted and it was even in my budget. It was a Kia and I hadn't really considered buying a Kia when I showed up. I think we struck a fair deal and I drove away with a new (to me) car that day. When I went to Friendly Kia that morning I was definitely not expecting to buy a car that day but I loved the car and we couldn't walk away from the price. The dealership was also pretty busy when we were there but I never felt rushed or like just another person to move through the process. The general manager (I believe) was also extremely pleasant and stopped by to check on us several times during the process which was nice.
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