2019 JEEP Wrangler

Extremely unorganized and unprofessional

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 1.0

I purchased a vehicle through Bartlesville CDJR about a month ago now. The entire process of this purchase has been a farce from the very beginning. Originally I approached a salesman about purchasing a new Ram. I provided my information and waited about 3 days before finally hearing anything back and the only reason I heard anything was because I finally reached out after over 72 hours of no contact. After that I had an approval from a lender but there wasn't anything on the lot apparently that met what I was looking for so they were going to need to do a dealer trade. Which was fine with me because if you're spending that amount of money on a vehicle it should be exactly what you're looking for. I then waited another 2 days without hearing anything, so I reached out again and was asked if I could please select a different option so they don't have to go through the dealer trade route because it's "very difficult". So i decided that a charger would be fine so long as it had the options I wanted. I was suggested a charger that was completely base, I asked again if we could add more options, i'd even be willing to pay the additional price for them. once again went all day without hearing anything, finally he came back and said that there isn't anything on the lot once again. Tired with the whole process I agreed to the original charger at the price quoted to me. We agreed on a price and said he'd even deliver it to me, which was great. Finally I was receiving some sort of good service. The saleman had texted me first thing in the morning and said he'd get it through detail and have it delivered soon. Hours went by and I heard nothing, so I contacted him and asked when I can expect him to show up and he said "The driver will be leaving soon". It wasn't until 9:00pm that night that the driver showed up with the vehicle which left me sitting at work for over 13 hours. I went over the paperwork with the guy that delivered the vehicle to me and an extended warranty was slipped into the mix (fortunately I read all the paperwork) so I didn't sign that sheet and the driver shook my hand and was off. 3 days down the road I get contacted by the salesman and I was told that I needed to resign all the paperwork since I didn't want the warranty. it took another 3 or 4 days for the paperwork to get delivered back to me and the pricing on the paperwork was incorrect which jumped my monthly payments up by almost 70 dollars monthly. So he left and went back and said he'd have it corrected and bring me the correct paperwork. I didn't hear anything for over a week after this and finally I called because I was needing the tax/tag/title check and was informed that the salesman had quit and nobody bothered to check in with me regarding the paperwork. I was told the finance manager would contact me and we'd get it figured out. I never heard anything from the finance manager so I called back the following day and was then transferred about 3 times before landing on somebody that again told me the finance manager would contact me back. Once he finally got in touch with me, he figured out that flaw in the paperwork and told me that somebody would be by that day to deliver the documents to be signed. I waited at work until 9:00pm again and nobody showed up. I called the next day once again and spoke with a different finance manager. She said she'd meet me the following weekend on Saturday so I can sign the paperwork. I took the day off saturday so that I could be ready to just get this done with and waited all day saturday and finally got a call at 7:00pm that she got busy and needed to come by on Sunday. I'm irritated but I agree even though I was planning to leave town on Sunday to meet with some family. I did not receive a call Sunday and nobody showed up. So I called the following day (Monday)... I asked to speak with her and was told that she wouldn't be in that day but she'd be in tomorrow. I called them today (Tuesday) and was told that today is her day off... If you want to be put through the most piss poor buying experience you can be offered go to Bartlesville CDJR.

View all reviews about this dealer