8 + hours to buy a car, with check in hand
Customer Service: 2.0 Buying Process: 1.0
I have never experienced anything like this while buying a car. My daughter buying her first car, did everything you are supposed to do. She searched for the best rate for a loan, and researched the different cars in her price range. She decided on a ford, had the the loan check overnited and went to the dealership. That's when it hit the fan. Our sales person Barry was great he did everything he could to help us, but unfortunately the manager Mr. White had to be called for an issue with the check. Not only was he one of the rudest people i have met he was also one of the most dismissive salesperson i have worked with. So after changing my insurance so my daughters name would be on the card, they decided that the one check could not be endorsed even though the car make model and vin number were on the check. My daughter and i had to run to 3 different banks to cash it to get a money order. My whole problem with this place was none of this was explained the three times we went there before we decided to buy. Instead we wasted 8+ hours to buy a used car, ruining the excitement you should have when you buy your first car. Never again.
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