VIN 5UXKR6C57J0U14711 may have been recalled. Check full report for more information
BMW of North America, LLC (BMW) is recalling certain 2018 BMW X5 SAV, X5 M SAV, X6 SAV, and X6 M SAV vehicles. Bolts that secure the front suspension may not have been properly tightened.
Typically good, but not lately.
Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 2.0
Dealership is typically good, with service, and sales, but lately they've been getting worse. I've caught them trying to overcharge me a few times, and gone elsewhere with those problems. Currently they have an online scheduling servicing that doesn't work, and instead of taking it down, or putting it under maintenance, they leave it up and let people make appointments they won't honor because they aren't getting them from their online service. I needed my scheduled maintenance, and was told they were too busy for me even though I had scheduled an appointment. They know this service doesn't work, and instead of taking it down, they let customers go in and tell them to leave, and to come again another time. This isn't my problem, it's their problem. Fix the service or take it down, and treat your customers better when they come in and you have to turn them away.
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