2018 BMW 5 Series

!!!!!!! DO NOT SHOP HERE !!!!!!!

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

!!!!!!! DO NOT SHOP HERE !!!!!!!On 11/11/2016 I purchased a motor vehicle from your dealership (2017 Lexus RX350). Unfortunately, the vehicle has not been satisfactory because a lot of the standard options that come with a base model vehicle are not there, the most important one to me is heated/ventilated seats. There are many other options that i do not wish to list at this time. I have owned Lexus vehicles for the past 20 years and never have i been more upset with a Lexus vehicle purchase before. The sales person i dealt with never went over the vehicle options and lead me to believe that i was purchasing a vehicle that was well equipped and came with many of the standard features and more. Not once did he let me know that the vehicle i was purchasing was missing these options and ask me if i would like to have them added. I feel i have been scammed................ It has now been 1 month since purchasing the vehicle and I usually do not right negative reviews but for this company i want every one to know what a horrible place this is !!!!!I highly DO NOT!!!! recommend purchasing a vehicle from this dealer! Even the owner Benjamin N Nusinow does not care how his business and employees operate. Got scammed into over paying for a vehicle that they ordered for me with some additional options that we wanted on it, and after the vehicle came in it was missing many of the standard options that a regular car comes with and Benjamin N Nusinow and Thomas Covello agreed that it was missing those options and said verbally and via email that they would take care of it, it is now going on a month and they do not reply back to emails or take my calls. Very disappointed how they treat there repeat customers. Obviously they are not interested in repeat business they are just looking to make a quick sale. Just letting future possible customers the experience i had with this company.!!!!!!! DO NOT SHOP HERE !!!!!!!UPDATE .............After many emails and calls to the owner of Lexus of Highland Park he finally responds 30 min after seeing this review, and decides to go back on his word, What a great business man... lolHere is the owners response was.I am sorry that you feel the way that you do. I wanted to accommodate the mistake made in ordering the vehicle by finding a third party that would meet your satisfaction in installing heated seats. You have publicly trashed my reputation and my store. Please find another place to service your Lexus. My offer to pay for your heated seats that you failed to order with your vehicle is retracted. I wish you luck in your future endeavors.Benjamin NusinowGeneral ManagerLexus of Highland Park

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