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VIN JN8AT2MT1HW137330 may have been recalled. Check full report for more information
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Disappointed...
Customer Service: 1.0
I was super disappointed with the service I got. I took my Nissan in for repair and had a warranty we purchased from the Nissan dealer we bought the car from. The warranty company approved $2200 of payment for parts and labor and Kamaaina told me I owed over $3000. Come to find out after a ton of research, they are charging way over MSRP for Nissan published parts rates. I asked if they could work with me at all to honor the Nissan rates (I did not ask for lower labor or anything else), after all they had my car over a week before any of this was told to me.The manager informed me they mark up their parts 30% and do not let the customer dictate rates to them, but admitted had it been a different warranty company that they generally work with they could lower the rates. I was able to find the exact parts online for $900 cheaper and that was with shipping. I found another local repair shop that was happy to do the repairs and ordered the parts himself. When I went to pick up my car from Nissan they added on 2 extra charges for diagnosing fees that were not on the original quote they had given me and told me I owed them $500+ for just looking at the car!! The service tech was always very nice to me and I'm guessing much of it was out of his hands, but come on.. this is not good service. What happened to repair shops looking at your car because they want your business?
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