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Run, don't waste your time. They do not care!
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
Went there today, 23 November to ask the service manager Dave who I thought was helping me with an on going issue with the extended warranty from Phoenix they sold me. See I have emails back and forth from Dave, who said that the shop failed to perform the work that they charged me. (they were caught and they knew it). Asked about the above extended warranty issue problem which his email from November 09, 2016 he stated his manager was informed of everything and to give them some time. Dave tells me this morning the warranty company is still not paying but he will go to his manager to see if he can do anything. Well Dave if you went to him on the 9th why would you say that now. This place, in my opinion, lies! Even last October, I have emails from going back and forth with one of the service girls whom kept bugging me for all 10s on her review card, some of the same issues were never corrected. Even back in May this year the service department stated on the check sheet my tires need to be replaced next service. Well here we go again. Now this October 2016 the service check sheets stated my tires were fine. THEY DO NOT PERFORM THE WORK YOU PAY FOR! I have all my receipts, emails and Dave complaining on my voice mail how come I gave a poor rating, really Dave. Like I told him blame your employees, they failed YOU! While there, I mentioned to Dave I was thinking of making a 4X 8 sign stating that the extended warranty Sansone sells is useless and placing it in the back of my pick up, so others do not suffer as I have. He just still sat in his chair as if so what. Not even a handshake. Well while out with my pick up a little while ago getting a cup of coffee, a nice couple asked me what is up with the sign issue. Well showed them all my emails and let them listen to my voice mail from Dave. The couple seemed shocked by the copies of emails and listening to Dave cry. Tim and Carol, it was nice meeting you two as well others at the convenient store this afternoon. I do hope you stay away from Sansone, in my opinion, like you said you would when you buy that car for your daughters Christmas gift. To everyone I met today, you all have my contact info if you need copies.