VIN 1C4RJEAG4HC837910 may have been recalled. Check full report for more information
ELECTRICAL SYSTEM: SOFTWARE | ELECTRICAL SYSTEM:WIRING | VEHICLE SPEED CONTROL:CRUISE CONTROL
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Very bad and unprofessional Service dept
Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0
Went there because of a recall, told us their service manager was out due to illness, so they had our vehicle for 2 weeks, couldn't get them to call us back or give us updates. We showed up there they had music blaring so loud hey couldn't hear a customer if they wanted to and it came back with additional problems and they wanted to say ' o, that must have already been going bad when you brought it in' and didn't even diagnose it correctly. We ended up taking vehicle back to Florence, AL where we purchased vehicle to have them fix what Crossroads broke. And then charged us for what was suppose to be covered... NEVER again... never ever again, very bad service and even worse management.
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