2nd Class Treatment!
Customer Service: 2.0 Buying Process: 2.0 Overall Facilities: 4.0
I traveled from Connecticut to buy a specific car from this dealer. Upon arrival, I explained to my sales rep that my bank had posted a one day delay on my funds. He was very sensitive to my situation and assisted me in attempting to get a loaner until the next day so I'm able to complete my transaction. Our request was denied by the GM and Owner indicating that they did not know us and could not provide a loaner. Mind you, my wife and I took several flights to reach this dealer. In addition, they had my license and credit card information. GM and owner made us feel like criminals as if we took several flights to steal their vehicle. Ironic, they never knew I'm a Retired Police Officer. The GM nor the owner at no point tried to speak personally to us to alleviate the situation. I had to stay overnight until the next day, cancelled previous reservations at New Orleans (which I was charged for because it was last minute). Thanks God for Quentin Chapman (our Sales Rep) and his commitment to his customers. He continued to check on us until the next day. The following morning the funds were released and we completed the transaction. Funny, at this time the GM wanted to meet us and welcome us to the Infinity of Baton Rouge family. We did not feel welcome through this process. Once again, if it wasn't because of Mr. Chapman and the relationship we built this entire buying experience was one I would not recommend to my worst enemy!
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