VIN 1FM5K7D82HGE24562 may have been recalled. Check full report for more information
SUSPENSION:REAR | WHEELS:CAP/COVER/HUB
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
last minute fix!
Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0
We were on our way out of town and just had the spark plugs replaced at another dealer. The engine light came on so we pulled into Ford of Upland. We were greeted in the check in area by the service manager, Mark who offered us coffee and donuts. A couple of minutes later we were checked in by service advisor, Eric. We signed for a $95 check out fee and the vehicle went into the shop. About 15 minutes later Eric came to us and said that we needed a coil, that if we just paid the part, he would comp the checkout as it was an easy fix. They washed it for us, I only paid for the part, and we were back on the road within the hour. What a great experience!!! Thank you Mark and Eric, and thank you Ford of Upland!!!Vickie Gardner
Check safety scores, crash test results and safety equipment to make sure you're shopping smart. Click below to get full details