2017 BUICK Enclave

This place shouldn't be in business

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We found a Nissan Frontier online at Morristown Ford. We live an hour and half away, so we called the dealership to make sure that there were no issues with the truck. We were told that it was in great shape and we should come on out to take a look at it. We were pre-approved with financing online, so everything was in line to load up 2 of our children and take the trip after work (we got there about 6:30). We got there and drove the vehicle and discovered that the service engine light was on. When I asked the salesman about it, he told me that it had already been through the service department and that it was probably just that the sensor needed to be reset. We went inside to work with financing. Joe, the "general manager" came over and told us that the truck had transmission problems and was actually on the wholesale list. Yet, it was on the lot, on all of the marketing websites, and the salesmen were actively trying to sell it. It also had the sticker on the window indicating a full maintenance check. Joe then told us about a F150 that would be in our same price range. We drove it around the lot, and it immediately started making grinding noises. We went a little further and it started making a terrible squealing sound. A salesman out on the lot told us that it was the brakes where it had been sitting a while. It wasn't even when I was hitting the brakes. Joe told us that he would have it go back through the service department. We left at closing time to drive an hour and half back home. A complete evening wasted.The next day, I called to find out what was wrong with the F150. Joe told me that it was in the shop getting everything fixed. It needed new brakes, new brake pads, and new rotors. We told him we would be back up there the following day (Saturday) to come and take a look at it and hopefully take it home. We called Saturday morning to make sure that the truck was out of the shop and everything was fixed on it. Joe told me again that it was and everything was set for us to come up there. He said that he was actually present for the maintenance being done, and made sure that it was all fixed. We went up there and the salesman came straight out and brought us the keys to the truck to test drive. He told us that there was a metal rod that was broken off and was rubbing making the squealing noise. (Completely different story than Joe had told us). We test drove it and put it in 4 wheel drive. After taking it out of 4 wheel drive, the back end locked up. We brought it back and took the salesman with us to an adjacent parking lot to show him what was happening. He agreed that something was wrong. We took it back to the dealership and he went in to get Joe. Joe was short with us, ignored the salesman and got in the truck and drove it to the same parking lot. The back in locked up on him as well. He continued testing it out for a few more minutes and brought it back and told us that something was definitely wrong with it and it was getting worse. It was now locking up with out putting it in and back out of 4 wheel drive. He had no other vehicles that could work for us and had nothing to say about the enormous inconvenience this had been. When we told him that that this was a terrible experience, all he could say was that he understood. Time wasted in driving: 6 hoursTime wasted at the dealership: 2 1/2 hoursMiles driven: 292.8The "general manager"/ owner/ inventory procurer has no basic business knowledge. The salesmen have no knowledge of the general mechanics of a car. The service department is clearly flawed when a vehicle goes through their department numerous times and put back on the lot with major mechanical failures. They are not fully inspecting vehicles when they get them in before putting them on their lot to sale. Not only was this a waste of time for my wife and I, but this was an enormous amount of time spent in the car for our children as well. More importantly than the waste of time, these people were willing to put my family at risk trying to sell us the 2 vehicles with major mechanical failures. I would not recommend anyone go to this dealership. In fact, I would recommend that this business be shut down.

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