Out of town buyers beware.
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0
I traveled a long distance to purchase a used vehicle. The purchase went smoothly and the staff were nice. I expected that a "reputable" dealership would have caught major flaws and given me fair notice, or at least given consideration after the purchase. That did not happen. When i got home my Toyota dealership found the vehicle had been in at least 2 minor accidents and some damage existed under several body panels, but was not visible on the exterior. Other warranty repairs were needed as well. The vehicle spent over a week at the dealership over several trips. I consulted my salesperson Veronica Chicas. She was apologetic and claimed she would try to get some reimbursement on the collision repairs. I committed to the least expensive collision shop estimate based on the verbal promise that BMW of Tenafly could reimburse something. The vehicle spent another week in the collision shop. I paid the bill and submitted it to Veronica. She then became impossible to reach. They clearly have Caller ID and will avoid you if you're a problem. No phone calls or messages were returned until I left an angry message. I was finally contacted and told that I would be reimbursed half the collision shop bill, about 350 dollars, more than originally promised. She said the finance dept had computer problems and my receipts had been lost, but she would resubmit them and I should get a check in 4 weeks. 2 months later and nothing. No responses to messages now. I would have rather the dealership just denied my request from the beginning instead of drag me along for 5 months with false promises. I did the collision repairs based on THEIR promise to pay some portion of the bill. If you buy a used vehicle from this dealersip, do not expect any support after the purchase.
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