Recent Arrival! 21/34 City/Highway MPG Awards: * 2017 KBB.com 5-Year Cost to Own Awards Kelley Blue Book Brand Image Awards are based on the Brand Watch(tm) study from Kelley Blue Book Market Intelligence. Award calculated among non-luxury shoppers. For more information, visit www.kbb.com. Kelley Blue Book is a registered trademark of Kelley Blue Book Co., Inc.
Wheels: 18" x 8.5" Aluminum-Alloy,Heated Front Seats,Perforated Milano Premium Leather Trimmed Seats,Radio: ELS Studio Premium Audio System,4-Wheel Disc Brakes,Air Conditioning,Electronic Stability Control,Front Bucket Seats,Navigation System,Tachometer,ABS brakes,Anti-whiplash front head restraints,Automatic temperature control,Brake assist,Bumpers: body-color,CD player,Delay-off headlights,Driver door bin,Driver vanity mirror,Dual front impact airbags,Dual front side impact airbags,Four wheel independent suspension,Front anti-roll bar,Front dual zone A/C,Front reading lights,Garage door transmitter: HomeLink,HVAC memory,Heated door mirrors,Heated front seats,Illuminated entry,Knee airbag,Leather steering wheel,Low tire pressure warning,MP3 decoder,Memory seat,Occupant sensing airbag,Outside temperature display,Overhead airbag,Panic alarm,Passenger door bin,Passenger vanity mirror,Power door mirrors,Power driver seat,Power moonroof,Power passenger seat,Power steering,Power windows,Radio data system,Rain sensing wipers,Rear anti-roll bar,Rear seat center armrest,Rear window defroster,Remote keyless entry,Security system,Speed control,Speed-sensing steering,Split folding rear seat,Steering wheel mounted audio controls,Telescoping steering wheel,Tilt steering wheel,Traction control,Trip computer,Turn signal indicator mirrors,Variably intermittent wipers,Auto-dimming Rear-View mirror,10 Speakers,Lane Departure Warning System,Speed-Sensitive Wipers,Tires: performance,Compass,Front Center Armrest w/Storage,AM/FM radio: SiriusXM,Exterior Parking Camera Rear,Blind spot sensor: warning
Worst experience ever. avoid this place at all costs.
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
Buying my car through these people has been an absolute nightmare. After only three weeks of owning my car it began to show signs of mechanical breakdown and after bringing the car in the problems I was having were not addressed/ were unfounded by the dealership. I got a second opinion from a certified foreign car mechanic and there were over seven thousand dollars in repairs. (The scam extended warranty they sold me wouldn't cover anything) When I brought this information back to the dealership they claimed it was not their problem and they are not a certified Mini Cooper dealer and wouldn't know much about that particular car seeing as they are an Acura dealer. After fighting with the dealership that these damages be repaired they finally agreed to help and towed my car in. I thought for a moment that perhaps they were going to help and turn things around...out of the three problems they fixed the smallest. They patched the other, and ignored the biggest issue out of the three. When I came to pick up the car my check engine light was still on, so there is most likely a fourth, undressed problem. I would also like to add that the mechanic working on my car had driven my car home from the city (on my permission) because he said "he couldn't drive it long distances in the city to make sure it was working properly." (his round trip is about 45 miles) While I did give him permission, I am realizing he drove my car for many miles with that check engine light on!When my mother and I went to pick up the car the check engine light was on and my gas was on empty. I asked the porter girl why my gas was left empty and why the engine light was still on. She went and got my mechanic and he point blank said "I am already doing a $1,500 favor so the gas is not my problem. I left you with at least thirty miles" My mom and I got quiet because the whole thing was uncomfortable. (I am from the suburbs and it was major traffic so now we had to worry about getting home/finding a gas station quick. Because actually my fuel gauge counts down to how many miles you have and it said 12 miles left. I was not asking he filled the tank. just that he left it at where I had it which was about 10 dollars worth.)I then asked about the engine light and asked if he could please turn it off. As he walked away with another employee he said, very loudly, "You know, you try to help someone out and they just treat you like xxxx." And then he looked back at my mom and I. My mom and I were beside ourselves. I left the dealership in tears. Ultimately, I was told he couldn't turn off the light because they didn't have the tools to activate the switch. I would have to find a certified mechanic. I don't even know if he checked the check engine light or why it was on, so I was forced to drive home (50 miles) on a check engine light and search for a gas station. My car is still leaking fluids and I now have to get it looked at again by a third party. I plan on going to the BBB and I am currently talking with my Lender.
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