2016 MERCEDES-BENZ E-Class

Air Conditioning Issue Driving Me Crazy!

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 4 Interior Rating: 5 Reliability Rating: 2 Safety Rating: 5 Technology Rating: 4 Value Rating: 2

I bought my 2016 E350 after looking at several luxury makes. The ride, comfort, and features of the car were far superior to any others in its price class. However, an issue with the air conditioning has made owning this vehicle extremely frustrating, and unhappy about my decision to purchase a Mercedes, along with frustration and anger at their response. Here's the issue I'm having -- with no pattern, rhyme or reason, and with no warning, the two air vents on either side of the steering wheel stop blowing cold air, and bring in hot, recirculated air, for about 5-10 seconds. It's a noticeable sensation, and very unpleasant, especially when driving in 98-degree heat! I've brought the car to the dealership three times, leaving it there for a week at a time, and they say they have been "unable to duplicate" the issue. Since this occurs on a non-regular basis, obviously they're not driving it enough to have it occur when they're driving it! I finally contacted Mercedes-Benz USA, and got this explanation from the rep -- "if the dealership can't find a problem, then your vehicle is operating the way it was engineered to do." Please don't insult my intelligence and tell me that a $56,000 vehicle is supposed to have the air conditioning blow hot air through the driver's side vents whenever it chooses! I am going to give them one more chance this week -- supposedly a "technical specialist" is coming to look at it -- and then I'm going to file a claim under the Florida "Lemon Law." This may be an unusual issue, but there needs to be a resolution -- which, in my opinion, is either fix my vehicle correctly, or give me a purchase credit, minus the miles I've driven it, for a new vehicle. What was supposed to be a pleasurable experience in my Mercedes has turned into a big problem. If anyone else out there has had this issue, please post about it! Thank you!

Diesel for me

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 4 Safety Rating: 5 Technology Rating: 4 Value Rating: 5

Wish I would have not purchased a Black vehicle -- wish it was silver.

Just drove 2000 miles

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: Reliability Rating: Safety Rating: Technology Rating: Value Rating:

with this car, meaning it now has about 5,000 on the odometer. I got 30 MPG with a mean speed of 62 MPH, which I was surprised, and pleased with. I cruise around 75 so the in-between stuff brought down the speed. The phone blue tooth is very clear. The transmission quite smooth. It's a heck of a nice car for the money. I do admit to being concerned about maintenance costs. Time will tell. Overall very pleased with the vehicle thus far.

wraps you in luxury and safety

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: Performance Rating: 5 Interior Rating: Reliability Rating: Safety Rating: Technology Rating: Value Rating:

ride, fit, finish, is great!!! Cost of general mantenance is high, but a necessary evil . Dealership reps. sales, ect are very personable and answer all questions

1st New Car in 40 Years

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: Performance Rating: 5 Interior Rating: Reliability Rating: Safety Rating: Technology Rating: Value Rating:

Be prepared for high maintenance costs, upsell for many additional services, warranties, etc. Very nice car overall, quite enjoyable to drive, excellent bluetooth phone quality, nice sound system.

Same ole Same ole

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 4 Safety Rating: 4 Technology Rating: 4 Value Rating: 3

this is my 3rd 350 now 400 vehicle. Frankly, I don't see any difference in looks, ride, interior, performance or accessories....only difference is more $$$$

Mercedes E350 2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: Reliability Rating: 5 Safety Rating: 5 Technology Rating: 3 Value Rating: 5

E Coupe

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 5 Value Rating: 4

2016 E350 4MATIC

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 4 Interior Rating: 4 Reliability Rating: 4 Safety Rating: 4 Technology Rating: 3 Value Rating: 4

Decent car and works great for what it's required for.. would have appreciated if MB had paid more attention to sound insulation . esp. after driving a V8 GL 450 gor the past few years, this seems to have a lot more road noise. The heatinga nd cooling seem to take a lot of time to kick in when compared to other luxury brands

smart and sporty car

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 5 Value Rating: 5

Everything is fine except for blind spots. even with blind spot assist, it is hard to see on the sides vehicles approaching, as the doors are set higher than usual and mirrors are a bit smaller. The driver seat is set too low, does not raise or tilt backwards far enough to see the road better. Interior room is about the same as new C-class but center console on C-class is set too high limiting the space for the arms. just a few bugs.

2016 E400

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 5 Value Rating: 5

Lease end on 2014 E350, like the car and decided to purchase the 2016 E400. Love the E400 for the speed and all the options, love the massage seat. Solid car and no problem. Go for the E400, the price difference to E350 is not much.

Overall, a Great Car to Drive

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 5 Value Rating: 4

Due to the vagaries of car leases, I had a 2012 Audi A7 and a 2014 MB E350 Sedan before purchasing this 2016 E400 Coupe. The coupe is more my style and I rarely need to put people in the rear seat. While it's smaller than the E Sedan, it's still a midsize car. The differences between the 2014 and 2016 model years are mostly subtle, except for the engine, but significant. First, the E400's bi-turbo V6 is excellent with no acceleration lag and excellent torque at any speed. One of my biggest dislikes about the E350 was the low end accelerator lag. That is gone and acceleration is strong from the start with no hesitation. This engine sounds great, too. Gas mileage is very good for this type of car. I took a cross-country trip and got 29 mpg on the mostly highway drive. The car feels more solid and quieter than the 2014, but that's hard to quantify. The seats feel more comfortable, and they are great for a multi-hour drive. M-B made some changes to the buttons and controls on the console that made good sense. The entertainment system/navigation system is a little quicker to control than before. The quality of the directions is just okay. It sometimes wants me to route me in stupid ways that would add time to my trip. Driving through Phoenix, it wanted me to get on and off on every exit. But, usually it gets me where I want to go. The interior is very attractive. I was disappointed that the coupe loses the door lighting found in the sedan. It makes the cockpit a friendlier place at night. My interior, red Napa in a black cockpit with a black headliner is stunning. I've heard it said that the cockpit is a little old school in looks. Maybe so, but it still looks great. Very good materials and the placement of buttons and other controls is very good. The exterior looks excellent. I personally feel it is a great-looking car and I have no complaints in that department. For 2016, M-B added rotating headlights and retracting mirrors, both very good features. I like the safety features, too. The side view alert works well, as does the backup camera. The Nav display, by the way, is high def compared to the display in the 2014. The only feature I don't like is the way the panoramic roof was implemented. The glass may absorb UV and block heat, but the retractable net is not sufficiently opaque. It's the same netting material M-B uses for the rear sunshade. It's okay for that application, but overhead, it allows in too much sun. I've resorted to wearing a baseball cap in the car once or twice when it bothered me. I would rather that M-B included the 360 degree camera (in the Premium 3) package instead of the panoramic roof. They say the rear seat passengers enjoy it, but when you buy a coupe, you don't expect a lot of people sitting in the rear seat. If you did, you would buy a sedan. It's a fun car to drive. While not a sports car, the handling and the car are both solid and sitting in that cockpit is a fun place to be.